Terms Of Service
CRITICAL COLOR REPRODUCTION INFORMATION
Printing Services Plus utilizes a process of printing referred to as “Gang-Run Printing" which provides affordable four-color printing. “Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers. Because of variances in cardstock, equipment, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color" [generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. Printing Services Plus accepts no responsibility for color variations between submitted files and the final printed piece achieved from utilizing the gang-run process. Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms of service and conditions.
Pricing posted on Printing Services Plus is subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification but can take up to 45 days depending on our current workload as these charges must first be individually verified by a human.
All payments that are not received within 30 days from when the order was placed or by agreed upon date will be assessed a 20% late payment charge.
Printing Services Plus reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). Printing Services Plus also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Printing Services Plus is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Printing Services Plus for printing and/or publication.
Printing Services Plus has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that we will review any other order you place. Orders are printed in their “as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Printing Services Plus DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. Printing Services Plus will assume that you have verified the spelling, grammar, content, and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc. Printing Services Plus does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc). If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.
Have a question about file preparations, print terms, or setup? Printing Services Plus has put together a glossary of important printing and graphic design terms, templates, print specifications, and an FAQ page to help assist our customers.
In order to receive the discounts associated with Printing Services Plus' “Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed.
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. The cancellation must occur before the cutoff time that applies to your order and the related product(s) that were ordered. A minimum charge of $35 + 3% of total job cost (includes shipping) is applied to jobs canceled. No refunds will be issued for orders canceled after the business day order was placed. In those instances, we will issue store credit.
General Refund Policy
Under no circumstances will Printing Services Plus issue a refund. We only issue store credit.
Credit Card Forced Refund/Chargeback Policy
ALL credit card issues and/or disputes on products or services purchased by your credit card authorization from Printing Services Plus and Printing Services Plus shall be dealt with between the customer and Printing Services Plus or Printing Services Plus. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.
Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Printing Services Plus can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Printing Services Plus are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
Printing Services Plus' liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Printing Services Plus warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Printing Services Plus makes no other warranty and no actions or words of the site, its officers, employees or agents shall constitute a warranty.
Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Hillsborough County, Florida and shall be subject to the substantive law of the State of Florida. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.
The customer represents that it has the legal right to produce all printed materials ordered from Printing Services Plus. In the event that a charge, claim or demand, or arbitration, action, or proceeding (collectively, a “Claim") is made or commenced against Printing Services Plus based upon, relating to, or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Printing Services Plus ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Printing Services Plus harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Printing Services Plus against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Printing Services Plus for any legal fees and expenses it reasonably incurs in responding.
It is the client's responsibility to maintain a copy of the original computer files, artwork, and transparencies. Printing Services Plus is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Printing Services Plus can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Printing Services Plus does not archive your work for longer than it takes to produce the final product. Please save your work!
Alterations/Corrections Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current design rate.
When ordered by the customer, Printing Services Plus will submit color proofs for the customer's review and approval. Shipping charges may be assessed when sending a proof via mail, courier or any means other then pickup. To request a proof you must order it through the website shopping cart system when placing your print order. Proofs must be returned to Printing Services Plus marked “O.K." or “Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Printing Services Plus will not be responsible for undetected production errors if: Proofs are waived by the client; The work is printed per the client's written OK; Requests for changes are communicated verbally. All requests for changes of any kind must be made in writing to avoid mistakes.
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
The generally accepted trade practice is plus or minus 10%.
Delivery/3rd Party Shipping/Pickup
Charges for delivery of materials and supplies from the client or the client's supplier to Printing Services Plus are not included in quotations unless specified. Printing Services Plus is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. If the “pickup" option is selected when the order is originally placed you will have 15 calendar days to retrieve materials. If more than 15 calendar days elapses the order is considered abandoned and Printing Services Plus has the right to discard materials, unless otherwise agreed upon in writing. Orders that have delivery or shipping selected will be shipped immediately upon completion. Shipping carriers visit our print shops Mon-Fri (4 pm-6 pm) and pick up completed orders, exceptions are holidays or if the print shops are closed due to inclement weather. If your order is not ready by the time the shipping carrier visits our plants, your order will be picked up the following business day. Airline cargo is handled differently, as we take those orders directly to the airport.
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, Printing Services Plus and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Printing Services Plus' performance has fully satisfied all terms of service, conditions, and specifications. Any disputes on products or services purchased by your credit card authorization from Printing Services Plus shall be dealt with between the customer and Printing Services Plus.
Right to Subcontract
Printing Services Plus shall have the right to assign any portion of the work required to another vendor.
We guarantee all orders to be within “gang run" specs and to be free of defects in workmanship. If any order does not match by generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.
- Print turnaround is based from when production begins.
- When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4×4 flyer you would select “CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4×4.
- The final piece MAY be up to an 1/8th inch smaller or larger than actual order size unless exact size is selected.
- The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
- The final piece MAY be cut slightly uneven, 0 to 10-degree shifts are considered acceptable.
- When reordering, colors MAY be slightly different then original order. (unless a proof is purchased and color matching is purchased for an additional fee).
- If files are submitted and do not meet our bleed specifications, Printing Services Plus reserves the right to add a border to the artwork.
- If files are submitted in RGB mode, you are authorizing Printing Services Plus to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
- If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank, unless otherwise stated.
- We will NOT accept files that are emailed. All orders MUST be placed through the website.
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling.
Print turnaround times displayed on the price calculator page are only estimates. At Printing Services Plus' discretion, if a job does ship by the estimated turnaround, Printing Services Plus may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of Printing Services Plus. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and “acts of god".
Printing Services Plus may use your product for samples or advertising purposes.
Our name may appear as our primary company or one of our subsidiaries. Charges may appear as “Printing Services Plus, LLC, Online Printing Portal, or printingservicesplus.com" on your credit card statement.
There will be a charge for all returned checks.
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a “pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.
Changes to our Terms & Conditions Policy
Printing Services Plus may change, modify, add or remove portions of these terms and conditions at any time. Any changes will become effective immediately upon being posted unless we state otherwise. Contact us for more information on our policies and procedures.
Printing Services Plus
Printing Services Plus owns and operates print shops throughout North America including the Online Printing Portal. We specialize in custom direct mail, marketing, branding, graphic design, copy, and full-color printing services.